Product image of HVAC Customer Service Handbook - 4th Edition

HVAC Customer Service Handbook - 4th Edition

by Steve Coscia and Steve Coscia

List Price $21.48

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Description

Thousands of plumbing, heating and air-conditioning professionals use this book. While HVAC pros can not control the weather, there are numerous behavioral aspects that are controllable, such as attitude, listening, empathy and teamwork. The flowcharts offer a step-by-step approach to fast and professional problem resolution. This book is easy to read, well-illustrated and written by an industry expert. More than 140 colleges use this book in their soft skills and workforce development curriculum.

Details

ISBN-13:
9780989754088
ISBN-10:
0989754081
Publication date:
April 30, 2015
Binding:
Spiral-bound
Pages:
96

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