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Armstrong Fluid Technology receives prestigious Frost & Sullivan Customer Value Award

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Armstrong Fluid Technology has been presented with a prestigious Frost & Sullivan Best Practices Award in recognition of world-class performance in business strategy, operations and customer service. At a gala ceremony in Toronto on December 2nd, 2014, members of the senior leadership team were presented with the Customer Value Award in recognition of the outstanding return on investment provided by Armstrong solutions.

In particular, Frost & Sullivan highlighted Armstrong’s Design Envelope technology which redefines the traditional economics of energy and sustainability to provide both lowest installed cost and lowest lifetime cost. The Frost & Sullivan Best Practices Awards recognize superior leadership, technological innovation, customer service, and strategic product development. Frost & Sullivan's industry analyst team studies companies internationally, across a wide range of industries. The performance of each company is benchmarked and measured independently through primary interviews, and secondary industry research that identifies best practices and evaluates candidates using a 10-step process. Based on a 360° research methodology, the evaluation considers corporate performance in seven key areas: Competitive Intensity; Customer Dynamics; Industry Convergence; Disruptive Technology; Global Mega Trends; New Business Models; and Emerging Markets.

Earlier this year, Frost & Sullivan examined the business practices of Armstrong Fluid Technology, along with major competitors in the UK and European markets and selected Armstrong to receive the Customer Value Award.

Frost & Sullivan present this award each year to “the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company's inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion”.

Frost & Sullivan Industry Analyst Sivakumar Narayanaswamy commented, “Not content with merely developing a range of products, Armstrong has built a fully integrated building energy solution that ensures optimal energy consumption, improved operating flexibility, and lower installation and lifecycle costs. Furthermore, the company strives to enhance customers’ ownership experience by developing products that will increase comfort while being environmentally sustainable”.

Frost & Sullivan noted, “Armstrong’s “Design Envelope” technology and supporting services generate a holistic value-added, energy-efficient program through a production process with minimal environmental impact. Additionally, the company offers energy audits to identify cost-effective methods of energy savings to improve the overall efficiency of the facility.

“Armstrong also strives to provide an excellent aftermarket experience through a tailored service that augments the equipment’s performance over the course of its lifetime. It provides support during the commissioning and installation of the devices and ensures the timely availability of spare parts, both for its own equipment and that of other manufacturers”.

Lex van der Weerd, CEO of Armstrong Fluid Technology commented, “The value statement of our founder Samuel Allan Armstrong - 'Service to the world who by reason of such service will become our customer' - has guided us in sustainability for the past eighty years. It is in this context that we are extremely proud to have been selected for this award. The recognition of our teams in Europe and the Middle East is particularly impressive given the independent, rigorous process employed by Frost & Sullivan to analyze business performance. Throughout our history, community, service and innovation have been the imperatives that have helped to shape our business decisions, and have been the foundation for building and retaining our valued customer base. This continued focus has provided the framework from which we have expanded into new markets and attained a market-leading position through research and development. Frost & Sullivan's award validates the Armstrong community's enduring dedication to adding value for customers. Industry leadership has to be earned, and it is for this extraordinary achievement that we congratulate the entire global Armstrong team".


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